Terms

Effective Date: September 17, 2026

These Terms of Service (the “Terms”) govern your access to and use of the services, website, online materials, classes, workshops, communications, and related offerings provided by Maple Bridge Chinese Learning Ltd. (“Maple Bridge Chinese Learning Ltd.”, “we”, “us”, or “our”).

By registering for, booking, accessing, purchasing, or otherwise using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not use our services.

1. Introduction and Acceptance of Terms

These Terms form a legally binding agreement between you and Maple Bridge Chinese Learning Ltd. and apply to all users of our services, including parents or legal guardians acting on behalf of minors, adult learners, corporate clients, and any other individuals or entities who engage with our offerings.

Where a learner is under the age of majority in the applicable province or territory, a parent or legal guardian must accept these Terms on the learner’s behalf and is responsible for all obligations arising from the learner’s enrollment and participation.

We may require you to confirm acceptance through online registration, electronic signature, checkbox, payment submission, email confirmation, or other reasonable means. Your continued use of our services after any update to these Terms constitutes acceptance of the revised Terms.

2. Scope of Services

Maple Bridge Chinese Learning Ltd. provides Chinese-language education and related services, which may include, without limitation:

• Group Mandarin classes for children and teens;
• One-on-one adult Mandarin tutoring;
• HSK exam preparation;
• Conversation-focused business Mandarin training;
• Online Mandarin lessons for remote learners;
• Chinese character reading and writing support; and
• Cultural workshops and language immersion sessions.

We may deliver services in person, online, or in hybrid formats. Specific details such as schedules, duration, lesson plans, level placement, class size, tutor assignment, materials, and delivery method may vary by program and may be changed from time to time at our discretion.

We do not guarantee any particular learning outcome, exam result, fluency level, employment outcome, or academic placement. Progress depends on learner participation, effort, attendance, prior experience, and external factors beyond our control.

3. User Obligations and Responsibilities

By using our services, you agree to:

• Provide accurate, current, and complete information during registration and throughout your use of the services;
• Promptly update any changes to your contact, billing, or student information;
• Ensure that all account credentials, passwords, meeting links, and class access details are kept confidential;
• Attend classes punctually and behave respectfully toward instructors, staff, other students, and any third-party platform providers;
• Use our services only for lawful purposes and in accordance with these Terms;
• Refrain from harassment, discrimination, abuse, threats, disruptive conduct, recording without permission, unauthorized sharing of class materials, or any activity that interferes with the learning environment;
• Obtain all necessary permissions for a minor’s participation, including transportation, supervision, and online access where applicable; and
• Comply with all applicable laws, school policies, and platform terms when using our services.

You are responsible for the security of your own devices, internet connection, software, and any third-party services used to access online lessons. We are not responsible for interruptions, delays, or failures caused by your equipment, connectivity, or third-party providers.

We reserve the right to suspend or terminate access to any service, without refund where permitted by law, if we reasonably determine that a user has violated these Terms or engaged in conduct harmful to us, our staff, other learners, or third parties.

4. Payment Terms and Conditions

Fees, pricing, package terms, and payment schedules will be disclosed at the time of registration, invoice issuance, quotation, or purchase. Unless otherwise stated in writing, all fees are payable in Canadian dollars (CAD).

Payment may be required in advance, in full or in part, depending on the service or package selected. We may accept payment by credit card, debit card, electronic transfer, or other methods we designate from time to time.

Unless expressly stated otherwise:

• All fees are non-transferable;
• Any applicable taxes, including GST/HST or PST where applicable, will be added to the price;
• Late or failed payments may result in suspension of services, administrative fees, or loss of reserved class spaces;
• Promotional rates, discounts, or credits may be limited in duration and subject to additional conditions;
• Unused sessions in a package may expire after the stated validity period, if any;
• We reserve the right to update pricing for future enrollments at any time, subject to prior notice where required by law or contract.

If a payment is reversed, charged back, disputed without reasonable grounds, or otherwise not received by us, you agree to reimburse us for any resulting fees, costs, or losses to the extent permitted by law.

5. Cancellation and Refund Policy

Our cancellation and refund policy may vary depending on the type of service, format, and whether the service has already commenced. The following terms apply unless a specific written policy for a particular program states otherwise:

• Group classes: Missed classes are generally not refundable or transferable. Make-up sessions may be offered at our discretion but are not guaranteed.
• One-on-one tutoring: Cancellations made with less than the required notice period, as communicated at booking, may be charged in full or partially. Repeated cancellations may result in loss of scheduling priority.
• Online lessons: If you fail to attend a scheduled online lesson, the session may be deemed delivered and non-refundable.
• Workshops and immersion sessions: Registration may be non-refundable once preparation begins, materials are ordered, or the event is confirmed, unless required otherwise by law.

Except where required by applicable consumer protection law or expressly stated in writing, refunds are not available for services already delivered, partially delivered, or materially prepared for.

If we cancel a service and cannot offer a reasonable rescheduling or substitute service, we will provide a refund or credit for the unused portion of the fees paid, as required by law and subject to the applicable program terms.

Requests for cancellation or refund must be submitted in writing to our contact email. We may request supporting details and may process approved refunds to the original payment method where feasible.

6. Liability Limitations

To the maximum extent permitted by applicable law, Maple Bridge Chinese Learning Ltd., its directors, officers, employees, instructors, contractors, and agents shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of data, loss of opportunity, business interruption, or reputational harm arising out of or related to your use of the services.

To the maximum extent permitted by law, our total aggregate liability for any claim arising from or related to the services shall be limited to the amount actually paid by you for the specific service giving rise to the claim during the three (3) months preceding the event first giving rise to liability, or the minimum amount permitted by applicable law, whichever is greater.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for fraud, wilful misconduct, or gross negligence where such limitation is prohibited.

Our services are educational in nature and are not intended to replace professional legal, medical, psychological, financial, immigration, or academic counselling. Any references to cultural, linguistic, or educational matters are provided for general information and learning purposes only.

7. Intellectual Property Rights

All content, materials, lesson plans, worksheets, slides, recordings, designs, logos, text, graphics, audio, video, curricula, methodologies, and other intellectual property made available by Maple Bridge Chinese Learning Ltd. are owned by us or our licensors and are protected by Canadian and international intellectual property laws.

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the materials solely for personal, non-commercial educational purposes in connection with the services you purchased or were authorized to use.

You may not, without our prior written consent:

• Copy, distribute, sell, sublicense, publish, or publicly display our materials;
• Record lessons, workshops, or sessions where recording is prohibited or without express permission;
• Modify, adapt, translate, reverse engineer, or create derivative works from our materials for commercial use;
• Use our trademarks, trade names, logos, or branding in a way that suggests sponsorship or affiliation;
• Share login details, class links, or restricted content with unauthorized persons.

Any feedback, suggestions, or ideas you provide to us may be used by us without restriction or compensation, subject to applicable law and our privacy commitments.

8. Data Protection and Privacy

We collect, use, disclose, and retain personal information in accordance with applicable Canadian privacy laws, including, where applicable, British Columbia’s Personal Information Protection Act (PIPA) and other relevant federal and provincial privacy requirements.

By using our services, you consent to the collection, use, and disclosure of personal information necessary to:

• Register and manage your account and enrollment;
• Provide classes, tutoring, assessments, support, and communications;
• Process payments and issue receipts;
• Maintain class records, attendance, performance notes, and administrative records;
• Improve our services, operations, and user experience;
• Comply with legal obligations and respond to lawful requests;
• Protect against fraud, misuse, or security incidents.

Where we use third-party service providers, including payment processors, learning platforms, email services, or video conferencing tools, your information may be processed by those providers in accordance with their own policies and applicable laws. We take reasonable measures to select reputable providers, but we do not control their independent practices.

We implement reasonable physical, organizational, and technical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

If you are a parent or guardian enrolling a minor, you confirm that you have authority to provide the necessary consents regarding the minor’s personal information.

9. Force Majeure

We shall not be liable for any delay, interruption, cancellation, suspension, or failure to perform caused by events beyond our reasonable control, including but not limited to:

• Natural disasters, severe weather, fire, flood, earthquake, or other acts of nature;
• Power outages, internet failures, telecommunications disruptions, or platform outages;
• War, terrorism, civil unrest, strikes, labour disputes, epidemics, or public health emergencies;
• Government orders, regulatory actions, travel restrictions, or changes in law;
• Acts or omissions of third parties, vendors, or service providers beyond our control.

In the event of force majeure, we may reschedule services, provide online alternatives, issue credits, or take other reasonable measures. We will use commercially reasonable efforts to minimize disruption, but we are not responsible for losses arising from such events to the extent permitted by law.

10. Changes to Terms

We may update or modify these Terms from time to time to reflect changes in our services, legal requirements, operational needs, or for other legitimate business reasons.

When we make material changes, we will take reasonable steps to notify users by posting an updated version on our website, sending an email, or using another appropriate communication method. The revised Terms will become effective on the date stated in the updated version unless otherwise required by law.

Your continued use of our services after the effective date of any revised Terms constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must stop using the services.

11. Applicable Law and Jurisdiction

These Terms and any dispute, claim, or controversy arising out of or relating to them, our services, or your use of our services shall be governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.

You agree that, subject to any mandatory consumer protection rights or other rights that cannot be waived under applicable law, the courts located in Vancouver, British Columbia shall have exclusive jurisdiction over any dispute arising from or related to these Terms or the services.

If you are a consumer, nothing in this section is intended to limit any non-waivable statutory rights you may have under applicable law.

12. Contact Information

If you have questions, concerns, cancellation requests, or complaints regarding these Terms or our services, please contact us at:

Maple Bridge Chinese Learning Ltd.
1205 W Broadway
Vancouver, BC V6H 1G2
Canada
Email: [email protected]
Phone: +1 (604) 873-4826

13. Severability Clause

If any provision of these Terms is found to be invalid, illegal, void, or unenforceable by a court or competent authority, that provision shall be severed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

If any invalid or unenforceable provision can be modified to make it valid and enforceable while preserving its intent, the provision shall be interpreted and enforced as modified to the extent permitted by law.

These Terms constitute the entire agreement between you and Maple Bridge Chinese Learning Ltd. regarding the subject matter herein and supersede any prior or contemporaneous oral or written understandings relating to that subject matter, except as otherwise expressly stated in a separate written agreement signed by both parties.